Refund Policy

1. Overview

At Asiatrix, we value customer satisfaction. Our refund policy is designed to be fair, transparent, and easy to understand. If you're not satisfied with our services, please review the following guidelines.

2. Eligibility for Refunds

• Refunds are available only within 7 days of purchase for non-delivered or unused services.
• If work has already commenced or been delivered, partial refunds may be offered at our discretion.
• Custom development, branding, or design projects are non-refundable once design or coding work has begun.

3. Non-Refundable Services

The following services are not eligible for refunds:

• Logo and branding packages after design concepts are sent.
• Content writing services once submitted to the client.
• Monthly subscription plans after the billing cycle starts.

4. How to Request a Refund

To request a refund, please email us at billing@asiatrix.com with the following information:

• Full name
• Order ID or invoice number
• Reason for requesting a refund

Once the refund request is approved We will process and credited within 7 business days to the original mode of payment.

5. Dispute Resolution

If you're unhappy with the outcome, we encourage open communication to reach a mutual agreement. Legal disputes will fall under the jurisdiction of Indian courts.

6. Contact

If you have any questions, contact our support team at support@asiatrix.com.